WARRANTY AND RETURN POLICY

MARINE VISION PRODUCTS & SIONYX RETURN / EXCHANGE LIMITED WARRANTY POLICY

WHAT IS COVERED BY THIS LIMITED WARRANTY
SIONYX, LLC (“SIONYX” or “we”) warrants to the original end-user purchaser (“you”) the SIONYX-branded product and accessories contained in the original packaging (“SIONYX Product”), against defects in materials and workmanship when used normally in accordance with SIONYX’s published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser (“Warranty Period”). The Warranty Period for the Aurora Sport is one (1) year. (EU law stipulates a minimum 2-year guarantee)

This limited warranty is only valid and enforceable in the country where the SIONYX Product was purchased, provided that said country is on the list of specified countries in which we sell SIONYX products.

If the SIONYX Product fails within the Warranty Period we will, within a commercially reasonable time, free of charge, either repair or replace it as described below.

WHAT IS NOT COVERED BY THIS LIMITED WARRANTY

This limited warranty does not apply to any non-SIONYX branded hardware products or any software, even if packaged or sold with SIONYX hardware. Manufacturers, suppliers, or publishers, other than SIONYX, may provide their own warranties to you – please contact them for further information. Software distributed by SIONYX with or without the SIONYX brand (including, but not limited to, system software) is not covered by this limited warranty.

Please refer to the licensing agreement accompanying the software for details of your rights with respect to its use. SIONYX does not warrant that the operation of the SIONYX Product will be uninterrupted or error-free. SIONYX is not responsible for damage arising from failure to follow instructions relating to the SIONYX product’s use.

This limited warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches (including to lenses), dents, and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, tampering, liquid (beyond IP67 certification), grit, impact, fire, lack of proper care or maintenance, earthquake, or other external cause; (e) to damage caused by operating the SIONYX Product outside SIONYX’s published guidelines; (f) to damage caused by use of unauthorized parts or by service (including upgrades and expansions) performed by anyone who is not a representative of SIONYX or a SIONYX Authorized Service Provider (“SASP”); (g) to a SIONYX Product that has been modified to alter functionality or capability without the written permission of SIONYX; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the SIONYX Product; or (i) if any serial number has been removed or defaced from the SIONYX Product.

WHAT ARE YOUR REMEDIES UNDER THIS LIMITED WARRANTY?

All warranty claims will require an RMA number. To discuss a warranty claim and acquire an RMA number, please contact SIONYX Customer Care: support@SIONYX.com. You will be required to furnish a sales receipt/proof of purchase indicating date of purchase, amount paid and place of purchase. If a claim is received within the Warranty Period and the SIONYX Product is found to have failed based on a phone evaluation by SIONYX Customer Care we will, at our option:

• repair the camera or accessory, or
• exchange the camera or accessory with a product that is new, or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or

exchange the camera or accessory with a product that is a new and upgraded model which has at least equivalent or upgraded function to the original product.

As far as applicable laws permit, the Warranty Period will not be extended or renewed or otherwise affected due to subsequent exchange, resale, repair, or replacement of the camera or accessory. However, part(s) repaired or replaced during the Warranty Period will be warranted for the remainder of the original Warranty Period or for ninety (90) days from the date of repair or replacement, whichever is longer.

WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW

To the extent permitted by law, this limited warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express, or implied and represent our entire liability for any breach of this limited warranty. Except as provided in this limited warranty and to the maximum extent permitted by law, we are not responsible for any consequential, incidental, special or punitive damages or losses, whether direct or indirect, resulting from the use of this product, or arising out of any breach of this limited warranty.

SIONYX disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, SIONYX limits the duration and remedies of such warranties to the duration of this express limited warranty and, at SIONYX's option, the repair or replacement services described above. Some states (countries or provinces) do not allow limitations on how long an implied warranty (or condition) may last, or the exclusion or limitation of incidental or consequential damages, so the limitations described above may not apply to you.

This Warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). Other than as permitted by law, SIONYX does not exclude, limit, or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights, you should consult the laws of your country, province, or state.

RETURNING PRODUCTS
 

We want you to be completely satisfied with your purchase, so we offer a hassle-free return policy. If for any reason you are not satisfied with your purchase, you may return it within 7 days of the purchase date for a full refund, exchange or store credit.

To be eligible for a return, your item must be in its original packaging and in the same condition that you received it. We reserve the right to deny a return if the item has been damaged or used.

Here are the steps to follow for a return:

1. Contact our customer service team at info@marinevisionproducts.com to initiate the return process.
2. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to ship the item(s) back to us.
3. Pack the item(s) in the original packaging, including any accessories, manuals, and documentation that came with the product.
4. Ship the item(s) back to us using a trackable shipping method. You are responsible for the cost of shipping the item(s) back to us.
5. Once we receive the returned item(s), we will inspect it and issue a refund, exchange or store credit within 7 days.

Please note that certain items may be subject to a 20% restocking fee. We will notify you of any restocking fee at the time you initiate the return. If you receive a defective or damaged item, please contact us within 3 days of receiving the item to request a replacement or refund. We may require photo documentation of the damage or defect to process the request. We reserve the right to modify this return policy at any time without prior notice.

Refund Policy on International Orders

We would like to inform you that we have implemented a strict no refund policy for all international orders. This policy has been put in place due to the complexities and costs involved in international shipping and customs processes.

Once an international order has been placed and payment has been processed, it cannot be refunded or cancelled under any circumstances. We strongly advise our customers to carefully review their orders before making a purchase and ensure that all details, including shipping address and product specifications, are correct.

In the unlikely event that a product is damaged or defective upon receipt, we will work with you to find a satisfactory resolution. However, please note that this will be at our sole discretion and will not necessarily involve a refund or return of the product.

We apologize for any inconvenience this policy may cause, but we believe it is necessary to ensure that we can continue to provide our customers with high-quality products and services.

Thank you for shopping with us!

Questions? Please contact:   info@marinevisionproducts.com